Support

28 days free

All of our dedicated servers come with 28 days free service.

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Support

We pride ourselves on our Passionate Support motto, which means we’re always ready to help with any problems you may encounter. We structure this assistance by providing the resources to guide you, and attention from our experienced team whenever you need it.

We are constantly developing and improving our systems to help ensure you do not run into problems, or if you do encounter difficulty, that it is easily solved. However, we understand that sometimes you just require a helping hand, and that’s why it’s our policy to always be ready to help.

Video Tutorials

All hosting accounts include video tutorials on how to perform just about every aspect of setting up and managing your account, so if you’re not sure, simply watch the expert show you how. These can be located in your Control Panel.

UKD Passionate Support team

Raise a helpdesk ticket and get answers from our experienced Passionate Support team. Click here to visit our helpdesk. To help your enquiry get resolved as promptly as possible please include as much information as possible when submitting your request. You will receive an immediate automated response to indicate we have received your request, followed promptly by attention from our team.

Emergency Support

In the event that you have a server outage, we encourage use of our emergency pager system. This will alert our Network Operations Centre to your issue and our team will immediately prioritise your case to aid swift resolution.

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