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Help from a Human

In the unlikely event that you need help from one of our passionate support engineers, please use our helpdesk to submit a ticket to us. A ticket is information tracked by a unique ID number which can be used in all correspondence.

By submitting a ticket this ensures your query can be tracked and followed up promptly and efficiently by any member of our team.

Email or Web

You can submit new tickets either online via our helpdesk or by email. We recommend you log your ticket online and any responses can be made by replying to our emails to you. When you reply please ensure that the subject is kept fully intact, this tags your ticket to all other responses automatically.

When you log your ticket you will receive an automated reply to inform you that we have your ticket. Please do not email us from addresses which themselves have autoresponders, as this can cause serious delays to the resolution of your query.

Providing Details

Please remember that we can only respond to queries which come from authorised account contacts. To ensure we are able to authorise you quickly please provide as much detail as possible about your account and any query or problem you may be experiencing.

If your enquiry is one of a technical nature then please provide full steps to replicate any problem, where possible.